SmartThings Support

The Unofficial SmartThings Blog
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There are multiple ways to get in touch with the official support at SmartThings.

There is an online knowledgebase and some tutorials at 
A chat window will also appear on those pages during business hours. 
You can email support at support@smartthings.com (US)
To view your open tickets, use the following link [1]
You can also view the community forums and ask for help from other community members.