SmartThings Support

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There are multiple ways to get in touch with the official support at SmartThings.

Support for US Accounts

There is an online knowledgebase and some tutorials at the official US site [1]

A chat window will also appear on those pages during business hours.

Email support at support@smartthings.com (US)

To view your open tickets, use the following link [2]

Support for UK Accounts

There is an online knowledgebase and some tutorials at the official UK site [3]

There is also a chat window on those pages during business hours.

Email support@smartthings.co.uk

Resources for All Accounts

Visit the community forums [4] and ask for help from other community members.

Also see the FAQ section of this wiki for commonly asked questions.

The wiki also includes a category for Category:Known System Issues